Do you agree to the terms and conditions of DHKND’s refund policy?

Refund/Exchange Eligibility: DHKND Management Inc. operates a No Refund/No Exchange policy for all products. However, in the event that your item(s) are damaged during the shipping, DHKND has provided the following guidelines for filing a refund request or seeking a replacement.

Steps for Damaged Product Claims:

Contact Us:

Phone: +1 (587) – 969 – 7008 or +1 (587) – 917 – 4980

Email: dhknd.customerservice@gmail.com (must contact both)

Required Information for Claim:

Order Date

Product Name

Photographs of the damaged or defective product

Video showing the damaged product

(If files are too large, please compress and share them in a folder)

Please ensure to include the following subject line in your email:

Product Return Inquiry FIRST LAST NAME

Response Time: We aim to respond within 3-4 business days.

Damaged Goods Procedure:

If the product is entirely damaged due to shipping logistics, the company will replace the entire product at no additional cost.

If only a part of the product is damaged, the company will send the specific damaged part as a replacement.

If you do not want a replacement, the company will provide a partial store credit for the damaged product.

Refund Due to Damage:

All damage-related refund claims must be filed within 7 days of receiving your product. Claims made after this period will not be processed.

In-depth Product Analysis:

We require a detailed explanation of how the product was damaged to assess the situation and process the claim.

Returns Due to Change of Mind:

If you are unsatisfied with the product and wish to return it, you may send it back to our shop location:

Address: 260300 Writing Creek Cres, UNIT I 28 & UNIT I 31, Rocky View County, AB T4A 0X8. Returns are accepted only during shop hours.

Customers are responsible for the shipping costs for returns.

Note: Returns will only be accepted when the shop is open. Please check with the shop directly or contact us to confirm operating hours before sending the product back.

Please ensure the product is perfectly packed to avoid any damage during the return shipment. Any damage during the return shipping process will be deducted from your store credit, or would be charged on your account.

Returns for change of mind are accepted within 7 days of receiving the product. Customers are responsible for the shipping costs for returns.

Product Color & Appearance Disclaimer:

Actual product colors and appearance may slightly differ from the images shown on our website due to lighting or monitor settings.

Replacement Time Frame for Damaged Products:

A replacement part may take anywhere from 2 – 15 weeks to be shipped, depending on the manufacturing time.

Customization Policy:

If a partial payment has been made for a customized product, a refund can be issued only if the order is canceled within 7 days from the date the order was placed. In this case, 10% of the partial payment will be deducted and the rest of the amount will be refunded to the customer.

The refund is contingent upon the fact that the customization process has not yet started and no materials have been ordered for the product. If work has already begun or materials have been sourced, the order will be considered final, and no refund will be issued.

No Refund After 7 Days of Order Placement:

If the order is canceled after 7 days from the date of the initial order placement, no refund will be provided for the partial payment made.

Once 7 days have passed, the customization process is likely to have started, and the resources allocated for the order cannot be reversed.

Contact for Refund Inquiries: For further assistance with your refund or exchange request, please email:
dhknd.refundinquiry@gmail.com

Refund Form : https://docs.google.com/forms/d/e/1FAIpQLScBPnZmbDq9-pzT0EK-lPN_U2lqKrtvGNN7nEdi5pyL7fyWgA/viewform