Frequently Asked Questions
FAQs
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General Questions
Dhknd is a premium furniture brand and e-commerce platform specializing in handcrafted products that bring the essence of traditional artistry to your home. We offer a wide range of items, including mandirs, furniture, pooja accessories, swings, and other handcrafted pieces designed to keep you connected to your cultural roots.
Our products are carefully sourced from skilled artisans across India’s northern, western, and southern states. Each item is crafted with precision, using traditional techniques that celebrate India’s rich heritage
We proudly ship our products to the USA, Canada, and within India. Our goal is to make traditional, handcrafted pieces accessible to customers worldwide.
Yes! If you’d like to experience our products in person, you can visit our physical store in Calgary:
📍 Dhknd Store Address:
260300 Writing Creek Cres, UNIT I 28 & UNIT I 31, Rocky View County, AB T4A 0X8, Canada
Product-Related Questions
Yes! Our products are a blend of purely handcrafted, machine-cut, and customized handmade pieces. Many of our items are intricately crafted by skilled artisans, ensuring a unique and authentic touch in every design.
Absolutely! We offer full customization where you can provide your own design, dimensions, and material preference, and we will provide you with a quotation. Once confirmed, we will craft the product to your specifications. Additionally, you can customize specific details of our existing designs, such as doors, mughats, or karigiri (intricate carvings) on the sides
- We use premium-quality wood in our furniture and pooja accessories:
- Teak wood & Seven wood – Used in most of our handcrafted furniture and mandirs.
- MDF wood – Used for small wall-mounted mandirs.
- Plywood (for back support only) – Used in medium to large-sized mandirs to provide structural strength, while the rest of the mandir is crafted from pure teak or seven wood.
Yes! You can explore and purchase our products directly from our e-commerce platform at dhknd.ca, our shop page on instagram, and in person
No, we do not offer a warranty, as our products are handcrafted. Each piece is uniquely made with expert craftsmanship, and we ensure top quality before shipping.
- To maintain the beauty and durability of your furniture:
- Regular cleaning: Wipe with a soft dry and damp cloth to prevent dust accumulation.
- Avoid harsh chemicals: Use mild wood cleaners if necessary.
- Protect from moisture: Keep away from excessive humidity or direct exposure to water.
Ordering & Payment
We accept the following payment methods: Credit Card (Visa, Mastercard, etc.), Debit Card, Cash (Only for in-store purchases), E-Transfer
Yes, you can! If you wish to customize a design before placing an order, we can make adjustments based on your preferences. However, a customization charge will apply, which must be paid upfront before proceeding.
No, once an order has been placed, modifications cannot be made. Since our products are handcrafted and customized, changes after order confirmation are not possible.
Yes! Depending on the price of the product and the total bill amount, you can pay in 2 – 3 installments to make your purchase more convenient.
No! We do not offer bulk and wholesale purchasing options.
Yes, cash payments are accepted, but they must be made at our physical store location.
Yes! You can place an order over the phone. We will take your phone number and email details and send you a secure digital payment link to complete the transaction.
No, we do not offer cash-on-delivery (COD) at this time.
Shipping & Delivery
We currently ship to the USA, Canada, and within India.
Shipping times vary between 12 – 17 weeks, depending on the product type and level of customization.
Shipping charges are calculated separately based on the product size, weight, and delivery location. The final shipping cost will be provided at checkout or upon order confirmation.
Once your shipment leaves, we will provide you with tracking information and updates to help you monitor your order’s status.
Standard delivery: We cannot guarantee a specific delivery date due to the size and weight of our products. Keeping items at the port or warehouse for additional days incurs extra costs.
Scheduled delivery option: If you need delivery on a specific date, we can arrange it for an additional charge to cover storage and handling costs.
Yes! We offer expedited shipping via air, but this comes with higher logistical costs compared to sea shipping, which is more economical since it ships in bulk. If you need faster delivery, please contact us for an express shipping quote.
Yes, you can pick up your online order from our physical store in Calgary. Once your order is ready, we will notify you for pickup.
Returns & Exchanges
DHKND operates a No Refund/No Exchange policy on all products. However, exceptions are made if an item arrives damaged during shipping.
- Damaged products: Eligible for replacement or partial store credit (if a replacement is not wanted).
- Change of mind: Returns are accepted within 7 days of receiving the product, but the customer is responsible for return shipping costs.
- Custom orders: Can only be canceled within 7 days of order placement, with a 10% deduction from the paid amount. For example – If you paid $1,000 as a partial payment for the customization, and you cancel within 7 days, we will deduct 10% ($100) as a processing and material allocation fee. The remaining $900 will be refunded to you. No refunds are issued after this period.
No, refunds are not issued for change-of-mind purchases. However, you may return the product within 7 days, and store credit may be issued if the product is returned in perfect condition.
Yes. If a product arrives damaged due to shipping, you can file a claim for a replacement or partial store credit.
- Follow these steps to file a claim:
- Contact us within 7 days of receiving the item via:
📞 Phone: +1 (587) 969-7008 / +1 (587) 917-4980
📧 Email: dhknd.customerservice@gmail.com (must contact both) - Fill out the Refund Inquiry Form: Google Form Link
- Email dhknd.refundinquiry@gmail.com with the subject line: Product Return Inquiry – [Your Name] and include:
- Order Date
- Product Name
- Photographs of the damaged item
- A video showing the damaged product
- Or fill out the form below
https://docs.google.com/forms/d/e/1FAIpQLScBPnZmbDq9-pzT0EK-lPN_U2lqKrtvGNN7nEdi5pyL7fyWgA/viewform
(If files are too large, compress and upload them in a folder before sharing.)
- Also send a text on +1 (587)-969-7008, notifying the reason for refund.
All damage claims must be filed within 7 days of receiving your product. Claims made after this period will not be processed.
If the entire product is damaged, we will replace it at no extra cost. If only a part is damaged, we will send a replacement for that part.
If you prefer not to receive a replacement, we can offer partial store credit instead.
We aim to respond within 7 business days after receiving your claim. The replacement part or product can take 2-15 weeks, depending on the manufacturing timeline.
Yes, but only within 7 days of receiving the product. The return must be made at your own cost, which includes shipping the product to our store location keeping in mind the store open hours.
Returns must be sent to:
📍 260300 Writing Creek Cres, UNIT I 28 & UNIT I 31, Rocky View County, AB T4A 0X8, Canada. (Returns are only accepted during store hours. Please confirm operating hours before sending.)
The customer is responsible for all shipping costs associated with a return due to a change of mind.
- Yes. The product must be:
- ✔ In original condition (unused and undamaged)
- ✔ Packed securely to prevent damage during return shipping
If the product is damaged during the return shipping process, the cost of the damage will be deducted from the store credit or charged to your account.
- Within 7 days of order placement – A refund is possible, but 10% of the paid amount will be deducted.
- After 7 days – No refunds will be provided, as the customization process and material sourcing will have started
Since our products are handcrafted, variations in color, texture, and finish may occur due to lighting, monitor settings, and the nature of handmade artistry.
Custom Order
Custom orders typically take 12 to 17 weeks to complete, depending on the complexity of the design, level of detailing, and the materials involved. We’ll always provide you with an estimated timeline when confirming your order. Yes, there is an additional customization fee depending on the level of personalization. This could include custom sizing, intricate carvings, special finishes, or design modifications. You will receive a detailed quotation before confirming the order.
- Absolutely! We primarily use pure teak wood and seven wood for our main furniture products. For small mandirs, we may use MDF (for wall-mounts), separately identifying in MDF Category. and for medium to large mandirs, plywood used for back support and specific sections only.
- If you have a specific preference for material, let us know—we’ll try our best to accommodate it and adjust the quote accordingly based on availability.
Smaller items (like compact mandirs or wall-mounted pieces) usually come pre-assembled. Larger items, such as big mandirs or heavy furniture, may be delivered in separate parts to ensure safe shipping and handling.
We do not provide assembly services for the furniture. But we can provide assembly instructions or video assistance to help you set it up easily. We also have a product manual to help you assemble the furniture beautifully.